Need help with TWResidencyTracker? We're here for you.
How does location tracking work?
TWResidencyTracker runs in the background and records your location periodically. On Android, this happens every 5 minutes or when you travel 100 meters. On iOS, it triggers on significant location changes (approximately 500+ meters).
Why isn't my location updating?
Check that location permissions are set to "Always" in your device settings. Also verify that battery optimization isn't restricting the app. On Android, disable battery optimization for TWResidencyTracker. On iOS, ensure Background App Refresh is enabled.
How accurate is the state detection?
We use GPS coordinates combined with AWS Location Service to determine which state you're in. Accuracy depends on your device's GPS signal. Near state borders, occasional misattributions may occur.
Can I manually add or edit days?
The app is designed for automatic tracking to ensure accuracy for tax documentation. Manual edits are not currently supported to maintain data integrity.
How do I generate a residency report?
Go to the Reports section in the app, select your date range, and tap Generate Report. Reports are available as PDFs that you can share with your accountant.
How do I delete my account and data?
Visit our Data Deletion Request page or contact us at the email below.
Still need help? Reach out and we'll get back to you as soon as possible.
Email: samw@turnkeycorrections.com
Please include your account email and a description of your issue.